Is Social Media an Essential Part of Digital Marketing?

Is Social Media an Essential Part of Digital Marketing?

In a digital age where every click, like, and share matters, the question arises: Is social media part of digital marketing? We believe at eMarketing Connected, located in the bustling metropolis of Sydney, NSW, Australia, that this is a definite yes. Social media is a game changer, and we have seen it happen firsthand through our long-standing experience in digital marketing.

The Power of Social Media

Social media, once considered simply another means of communication, now represents a dynamic marketplace where companies can converse with their audience. It has nothing to do with just posting pictures or other information; it is about building a digital persona that influences your audience.

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Online Business and Legal Landmines

Online Business and Legal Landmines – What to Watch Out For

Doing business online is full of opportunities. Access to a national (or international) audience, the ability to augment your ‘offline’ offering and an efficient way to spend your advertising and marketing dollars are all form ticks in the ‘pros’ column.

But while the cons are limited, there are some essential tips and legal considerations to be aware of when thinking about online business. Knowing them can help you plan properly and hopefully be mindful of any avoidable (but potentially expensive) mistakes that could be made.

Intellectual Property (IP) – Domain Names

In online business, IP is most likely your domain name or web address.’ A few things to note – just because you have registered a business name with a regulator, or even if you have a company, that doesn’t mean you have any ‘right’ to the same web address.

So, if your business is Sunrise Furniture, and your registered company name is the same, nothing stops another company from buying the domain name ‘sunrisefurniture.com.au’. A competitor could even buy the domain name and then redirect anyone who clicked on it to their own website, potentially costing you a customer.

In Australia, domain names are ‘rented’ rather than ‘owned’. That also means you’ll want to keep on top of when any renewals are due to avoid dramas with re-registering a name if it lapses.

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10 Red Flags That Should Raise Concerns When Assessing SEO Agencies Part 3

10 Red Flags That Should Raise Concerns When Assessing SEO Agencies Part 3

Vague Explanations of Their Processes

If an SEO agency is not prepared to give you an explanation of how they operate, then the question that needs asking is ‘What have they got to hide?’.

With a poor agency, the answer is going to be either they do not have any processes and thus the campaign will be a shambles, or they use black hat techniques and do not want to reveal that to you.

Little or Poor Reporting

As part of your research, you should be asking what the reporting from the SEO agency is going to be. Good SEO agencies will have detailed and regular reporting, which is what you want to see.

However, poor agencies who know they are not going to get results will shy away from giving you regular reports, and if that is the case with any prospective agency you are looking at, do not even consider hiring them.

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10 Red Flags That Should Raise Concerns When Assessing SEO Agencies Part 2

10 Red Flags That Should Raise Concerns When Assessing SEO Agencies Part 2

Low Ratio of Staff to Clients

When speaking to a prospective SEO agency, always ask them about their staffing levels. One point here is that many agencies sub-contract out specific areas of the work, and there is nothing wrong with that, especially if they are giving those parts of the work to experts.

However, if an agency tells you they have 90 clients, 3 staff, and everything is done in-house, that should set alarm bells ringing.

That ratio means that each member of staff is servicing 30 clients each, and given the time necessary for proper SEO analysis, planning, implementation, monitoring, and adjustments, it suggests that each client’s campaign is getting hardly any time, if any, each day.

Negative or Poorly Handled Reviews

Presumably, you already know to seek out reviews and testimonials, but one other thing to look for carefully is how the agency handled those reviews, especially the negative ones.

As we mentioned previously, no business is perfect, and even the best gets it wrong sometimes. If they have an unhappy customer who has left a 1 or 2-star review, look to see if the agency has responded. If they have and have also taken full responsibility for their error, then that is a positive sign.

If they have simply ignored it, or worse, pushed back on the customer and started an online argument with them, they are not an agency you want to do business with.

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10 Red Flags That Should Raise Concerns When Assessing SEO Agencies Part 1

10 Red Flags That Should Raise Concerns When Assessing SEO Agencies Part 1

When any business owner is seeking to employ another company to work for them or carry out some kind of service, it is normal practice to take some time to assess one’s options, and carry out a reasonable level of due diligence.

This should especially be the case when selecting a digital marketing agency, and there are number of reasons for that. The first is that carrying out SEO is a service which differs in several ways to many others, because the actions that the agency will undertake can actually change during the contract due to the nature of search engines and how they often ‘move the goalposts’ with little or no notice.

Another reason is that an SEO campaign is something that doesn’t always have a finite end. For example, if you employ a company to come in and replace the five printers that you have in your offices, once they have replaced them, set them up, and have them working, their job is done.

Compare that to SEO, where a campaign’s length is something that might not be defined due to the many external factors that can affect a website’s rankings.

You may be in an incredibly competitive niche where your competition is working every bit as hard to gain or maintain their rankings as you are. In that case, you may retain your SEO agency’s services for longer, or even on an ongoing basis to ensure your rankings remain high.

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